HELP

Welcome to CinetPay Helpcenter

What's CinetPay?

CinetPay is a payment solutions aggregator. We enable businesses and institutions to accept payments through Mobile Money, Visa, Mastercard and electronic wallets from a unique gateway.

We provide our solutions to e-commerce and e-services companies, and institutions willing to get paid online (for instance, a university willing to collect tuitions online), or companies with a need to transfer money massively and regularly (for instance, an insurance company willing to pay compensations on mobile money wallets)...

For more informations, please contact our sales team.

How do I register?

In order to access our services, you need to open a merchant account.

Registration only takes a few minutes. You will need to provide different KYC documents in order for us to identify your company.

You will need to proceed to the payment of subscriptions fees to complete your registration. Find more about our pricing here.

What justificative do I need to provide to use CinetPay's services?

We require our merchants to provide us with the regular KYC justificatives in order to ensure their compliance with the regulation defined by our partners, Telcos and financial instutitions. Find more about our list of KYCs here.

If our KYC team experienced difficulties in checking the validity of the provided documents, they will contact you on your provided email adress. We reserve the right to suspend the access to our services if any doubt on the compliance of your company to regulations.

What are the conditions to open a merchant account?

In order to open your merchant account, you need to have a company registered in the country where you want to collect payments through our solution, or a partner legally representing you. You will need to provide us with the KYCs listed here so we can ensure that you do have a registered company and that it complies to regulations.

What are the conditions to buy a CinetPay PoS?

Our PoS is available to order to all users having a CINETPAY merchant account. Find more about our pricing on our website PoS page..

What payment solutions do your gateway offer?

Our gateway enables you to accept payments through Visa, Master Card and Mobile Money operators present in Cote d'Ivoire, Mali, Senegal and Cameroon: find more on our page “Online payment”.

Our clients

They trust us

Start reaping the benefits of our solution.